SweetService

Electricity meter fault (prepaid / postpaid)

Report a fault on your prepaid or postpaid meter: interface, top-up or meter box.

Sweet Service helps you report and follow up a fault on your electricity meter, prepaid (top-up / interface) or postpaid, until SOCADEL handles it.

Body concerned : SOCADEL — Sweet Service is an independent facilitator, not affiliated with SOCADEL.

Indicative price : support from 5 000 FCFA

Log in to get support Need help? WhatsApp

Steps of the process

  1. Step 1

    Describe the fault

    Specify the meter type (prepaid or postpaid) and the exact fault.

    Estimated time : Immediate · Fees : Free

  2. Step 2

    Remote check

    Sweet Service checks the information sent and prepares the report for SOCADEL.

    Estimated time : 1 to 2 days · Fees : Free

  3. Step 3

    SOCADEL intervention

    A SOCADEL technician steps in if the remote diagnosis is not enough.

    Estimated time : 3 to 7 working days · Fees : Per SOCADEL rates

Required documents

  • Photo of the meter (front, readable)
    Sharp photo showing the screen/interface and the meter serial number.     Required
  • Photo of the meter box / circuit breaker
    Photo of the electrical box affected by the fault.     Optional

Free contacts — SOCADEL

These are the official body's own contacts. They are free and do not go through Sweet Service.

SOCADEL agency Douala-Akwa
Avenue de Gaulle, Akwa, Douala
SOCADEL agency Yaoundé-Centre
Avenue Kennedy, Yaoundé
SOCADEL call centre (free)

Frequently asked questions about this procedure

Which documents are needed for: Electricity meter fault (prepaid / postpaid)?

Required documents: Photo of the meter (front, readable). Optional but useful: Photo of the meter box / circuit breaker. A clear phone photo (JPG, PNG) or a PDF is enough; you send them from your client space.

How long does the procedure take?

The procedure has 3 step(s), with estimated times: Describe the fault (Immediate) ; Remote check (1 to 2 days) ; SOCADEL intervention (3 to 7 working days). The final time depends on SOCADEL.

How much does Sweet Service support cost?

The information on this page is free. Support starts from 5 000 FCFA. Official SOCADEL fees are shown separately in a quote, which you are free to accept or decline.

Is Sweet Service part of SOCADEL?

No. Sweet Service is an independent company that makes your paperwork easier; it is not affiliated with SOCADEL. The final decision always belongs to SOCADEL.

Which cities does Sweet Service cover?

Everywhere in Cameroon, especially Douala, Yaoundé. Follow-up is done online from your client space and on WhatsApp.

Other procedures in the same area

New electricity connection request

Get a new SOCADEL electricity meter for your home or business premises.

Free information · support from 15 000 FCFA

Cancel or transfer an electricity meter

Cancel an existing electricity subscription or transfer it to a new holder.

Free information · support from 10 000 FCFA

Bill complaint or faulty meter

Dispute an electricity bill or report a faulty meter.

Free information · support from 8 000 FCFA

Would you rather we handle it for you?

Sweet Service can prepare your file, follow up on it and save you unnecessary trips. No outcome is guaranteed: the final decision belongs to the body concerned.

Create an account to start